FAQ

About Loop Knitting Store

What kind of store is Loop Knitting Store?

We are a specialty knitting store catering to crafters who appreciate quality materials and thoughtful design. Our carefully curated selection includes premium yarns like alpaca and worsted weight, pattern books from renowned designers, and accessories for knitting enthusiasts of all skill levels.

Who is your typical customer?

Our customers range from beginners exploring their first knitting projects to experienced crafters seeking high-quality materials. We serve knitters who value natural fibers, artistic pattern books, and well-designed tools for their creative journey.

Products & Materials

What types of yarn do you carry?

We specialize in quality yarns including 4-ply/fingering weight, alpaca, aran/worsted weight, and selections from premium brands like Big Bad Wool and Biches & Bûches. Our focus is on natural fibers and materials that inspire beautiful creations.

Do you have resources for beginners?

Absolutely! We carry beginner-friendly knitting and crochet books, simple baby patterns, and starter kits perfect for those new to the craft. Our selection grows with your skills.

What pattern designers do you feature?

We’re proud to offer patterns from talented designers including Amba O’Brien, Anne Kelly, and many others. Our collection spans from traditional aran patterns to contemporary textile art inspirations.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] with your order number.

Do you offer international shipping?

We ship worldwide to most locations, though we’re unable to deliver to certain remote areas and parts of Asia due to carrier restrictions.

Shipping & Delivery

How long does order processing take?

All orders are processed within 1-2 business days. During peak seasons or sales events, please allow up to 3 business days for processing.

What shipping options are available?

We offer two shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available for orders over $50 via EMS, arriving within 15-25 business days after dispatch

Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your creative space.

What if I need my materials quickly?

For time-sensitive projects, we recommend selecting Standard Shipping. This option uses premium carriers DHL and FedEx for faster, more reliable delivery.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original condition with all packaging intact. Please contact us at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or defective products.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days and will be issued to your original payment method.

Account & Technical Support

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions sent to your email. If you encounter issues, our support team can assist you.

Can I save my favorite items?

Yes! Create an account to save your favorite yarns and patterns, track orders, and enjoy faster checkout on future purchases.