Dear Creative Friend,

At Loop Knitting Store, we believe that every crafting journey should be as smooth as the finest alpaca yarn running through your fingers. Just as we carefully curate our premium materials to inspire your creations, we want to ensure your shopping experience is seamless from start to finish.

Shipping Information

Order Processing

We carefully prepare each order with the same attention to detail you give your knitting projects. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping

Please note: We ship worldwide except to select remote areas and some Asian countries. Delivery times may vary during holiday seasons or due to customs processing.

Returns & Exchanges

We understand that sometimes a project doesn’t work out as planned, and we’re here to help you make things right. Our return policy is designed to be as flexible as your favorite knitting pattern.

Our Return Promise

We accept returns and exchanges within 15 days of your package receipt date. Your satisfaction matters to us, and we want you to love every item as much as we love curating them for you.

How to Initiate a Return or Exchange

Step 1: Contact Our Support Team

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Loop Knitting Store Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Items to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please provide details]
For Exchanges: Desired Replacement Item: [If applicable]
Contact Phone Number: [For shipping purposes]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our support team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Please include in your return package:

  • All original items in their original condition
  • Original packaging and tags
  • A copy of your order confirmation or packing slip
  • The RMA number clearly visible on the outside of the package

Step 4: Send to Our Address

Loop Knitting Store
31250 Courthouse Dr
Union City, US 94587

Important Return Notes

  • Items must be returned in original condition with all tags attached
  • We recommend using a trackable shipping service for returns
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error
  • International returns may be subject to customs fees, which are not refundable

Refund Information

Refund Processing Time

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Credit card/PayPal refunds typically appear in your account within 5-10 business days, depending on your financial institution

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal accounts

Shipping costs are non-refundable, unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Non-Returnable Items

To ensure the quality and safety of our products for all customers, we cannot accept returns on:

  • Books & Booklets (including ANIMALS & TOYS BOOKS + BOOKLETS, ANNE KELLY TEXTILES, ARTIST + CRAFT ARTISTS BOOKS, BEGINNERS CROCHET BOOKS, BEGINNERS KNITTING BOOKS)
  • Digital Patterns (including 4PLY/FINGERING PATTERNS, ARAN/WORSTED PATTERNS, BABIES & CHILDREN PATTERN BOOKS, BABY PATTERNS)
  • Opened or used yarn that cannot be resold
  • Personalized or custom items
  • Sale or clearance items (unless defective)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

We’re here to help! Contact our friendly support team at [email protected] – we treat every inquiry with the same care we’d give when helping you choose the perfect yarn for your next project.

Happy crafting,
The Loop Knitting Store Team

Where every stitch matters, and every customer counts.