Term and Conditions

Welcome to Loop Knitting Store! We’re delighted to have you as part of our creative community, where every stitch matters and every customer counts. These Terms and Conditions outline the guidelines for using our website, making purchases, and engaging with our services. By accessing newknittedproducts.com, you agree to these terms, so please read them carefully. If you have any questions, feel free to reach out to us at [email protected].

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and up-to-date information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in any activities that could harm the website or other users.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Be responsible for maintaining the confidentiality of your account details and for all activities under your account.
• Comply with all applicable laws and regulations in your region when using our services.

We value your cooperation in fostering a positive and secure environment for all crafters.

2. Products and Services Description

At Loop Knitting Store, we specialize in high-quality knitting and crafting supplies, including:

• Yarns: Such as 4 PLY/FINGERING, ALPACA, ARAN/WORSTED, and brands like BIG BAD WOOL.
• Patterns: Including 4PLY/FINGERING PATTERNS, ARAN/WORSTED PATTERNS, and BABY PATTERNS.
• Books and Accessories: Featuring ANIMALS & TOYS BOOKS, BEGINNERS KNITTING BOOKS, and tools from brands like AU VER A SOIE.
• Other Items: Such as baby products, artist books, and accessories curated for your creative projects.

We take pride in sourcing premium materials to inspire your work. All products are described as accurately as possible, but colors and textures may vary slightly due to screen settings or natural materials. If you have questions about a product, contact us before purchasing.

3. Order and Payment Terms

To ensure a smooth shopping experience, please note the following:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation. You’ll receive an email confirmation once your order is shipped.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted systems.
• Shipping:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping.
  We ship worldwide except to select remote areas and some Asian countries. Delivery times may vary due to holidays or customs.
• Order Changes/Cancellations: You may request changes or cancellations within 24 hours of placing your order by emailing us. After that, orders cannot be altered as we begin processing.

We strive to handle your order with the same care you put into your knitting projects.

4. Intellectual Property

All content on this website, including text, images, logos, patterns, and product descriptions, is owned by Loop Knitting Store or our partners and is protected by copyright laws. You may not reproduce, distribute, or use any content for commercial purposes without our written permission. This includes digital patterns and books, which are for personal use only. Unauthorized use may result in legal action.

5. Returns, Refunds, and Exchanges

We want you to love every item, so we offer a flexible return policy:

• Return Window: Returns and exchanges are accepted within 15 days of your package receipt date.
• Process: Contact us at [email protected] with your order details to receive a Return Merchandise Authorization (RMA) number. Do not send items without this authorization.
• Conditions: Items must be in original condition with tags and packaging. Return shipping costs are your responsibility unless the return is due to our error.
• Refunds: Refunds are processed within 3-5 business days after we receive and inspect the return, and will be issued to your original payment method. Shipping costs are non-refundable unless we made an error.
• Non-Returnable Items: Books, booklets, digital patterns, opened yarn, personalized items, and sale/clearance items (unless defective) cannot be returned.

For damaged or defective items, contact us immediately with photos, and we’ll arrange a replacement or refund at no extra cost.

6. Limitation of Liability

Loop Knitting Store is dedicated to providing reliable services, but we cannot be held liable for:

• Delays in shipping due to carrier issues, customs, or unforeseen events like weather or holidays.
• Minor variations in product appearance or color that may occur.
• Any indirect damages arising from the use of our products, such as project outcomes or personal preferences.
• Issues related to user error, such as incorrect order information or misuse of products.

Our total liability in any circumstance is limited to the purchase price of the product in question. We recommend using trackable shipping for returns and insuring valuable items.

7. General Provisions

These Terms and Conditions are governed by the laws of the United States, and any disputes will be resolved in the courts of Union City, US. We may update these terms periodically; changes will be posted on this page with the effective date. Your continued use of the site constitutes acceptance of the updated terms.